Terms of service

CastGenX is operated by [Company legal name — OWNER], [OWNER: registered postal address] (company number [OWNER: company registration number]) (“CastGenX”, “we”, “us”). You can reach us at support@castgenx.com.

CastGenX helps you plan, script, voice, record, mix, master, host and publish podcast episodes. Parts of the service use AI models run by third-party providers, listed on the subprocessors page. We may change, add or remove features over time; if we remove a feature that a paid plan or lifetime deal advertised, we will tell you in advance.

• You must be at least 16 years old to use CastGenX.
• Give accurate account details and keep your sign-in secure. You are responsible for activity under your account and your workspace, including teammates you invite. The workspace owner controls the plan, billing and who has a seat.
• If you use CastGenX for a business, you confirm you may accept these terms for it, and “you” includes that business.
• Tell us promptly at support@castgenx.com if you think your account has been accessed without permission.

Paid plans and add-ons are billed monthly or yearly through Stripe. Prices are shown before you pay and may include tax. Costly actions (voicing, music, cover art and similar) use credits; the price of each action is shown in the studio.

• Monthly plan credits reset each billing period and do not roll over.
• Sign-up credits are granted once per account when it is created and never expire.
• Top-up packs you buy never expire.
• Referral bonus credits expire 12 months after they are granted.
• After cancelling, your plan credits stay usable until the end of the period you have paid for.
• Calls made with your own provider API keys cost 0 credits (see section 17).
• Credits have no cash value and cannot be transferred or sold.

If we change the price of a plan you are on, we tell you at least 30 days before your next renewal at the new price, and you can cancel before then.

Lifetime deals are sold by AppSumo and redeemed in Settings → Plan & billing. Codes stack up to Tier 6. What each tier includes, what “lifetime” means and how refunds work are set out in the lifetime deal terms, which form part of these terms.

Cancel any time in Settings → Plan & billing. There is no retention step. We email a reminder 7 days and 1 day before each renewal, with a link to cancel. Cancelling stops the next renewal; you keep access to your plan until the end of the paid period. Refunds, credit packs, chargebacks and your statutory withdrawal rights are covered in the refund and cancellation policy.

You own what you bring to CastGenX and what you make with it: briefs, scripts, recordings, uploads and the episodes, audio and images produced for you (“your content”), subject to the rights of anyone else in it and to section 8.

You give us a limited, worldwide, non-exclusive licence to host, copy, process, transmit and display your content only to operate the service for you: to produce and store your episodes, publish them where you ask (your feed, directories, YouTube) and show them to people you share them with. We do not use your content to train AI models. The licence ends when you delete the content or your account, except for copies we must keep by law or that are already published at your request.

You are responsible for your content and confirm you have the rights needed to make and publish it.

• AI voices in CastGenX are synthetic. They are not recordings of real people.
• We mark AI audio in each episode's metadata and feed, have AI voices introduce themselves as AI, and offer a disclosure line for your show notes. Do not remove or hide these markers.
• You are responsible for disclosing AI-generated or AI-voiced content as required by the platforms you publish to and the law that applies to you.
• Do not use CastGenX to impersonate a real person, to make content that a reasonable listener would mistake for a real person's voice or statements, or to clone or imitate anyone's voice without their documented consent.
• You may make an AI copy of your own voice, and only your own, under the voice clone consent. Guests are never cloned.
• AI output can be wrong. Check facts, names and claims before you publish; you are responsible for what you publish.

More detail, including who owns AI output, is in the AI policy.

• When you invite a guest through a private guest link, the guest must accept the guest recording release before recording. The release is between the guest and you (the show); we store the guest's acceptance so you can show it later.
• For anyone you record another way (for example an uploaded interview), getting their permission is up to you. Some places require everyone on a call to agree to be recorded.
• Only invite guests by email if you have a reason to contact them, and use their details only for the episode.

• Only upload music, audio, images and other media that you own or have the rights to use in your podcast. When you upload music you will be asked to confirm this, and that confirmation is part of these terms.
• Tracks from the CastGenX music library are licensed to you for use in the episodes you publish with CastGenX, on any platform, while they remain in those episodes. You may not redistribute, sell or publish library tracks on their own (for example as a music release, in another library, or as a ringtone or sample pack).
• AI-generated music and sound effects made in CastGenX may be used in your episodes. Their use is also subject to the generating provider's terms.

• RSS feeds. We host a feed for each show. You can take your feed elsewhere at any time; see your RSS stays yours.
• Private feeds. A private show is served only through per-listener links, which you can revoke one by one, and asks apps not to list it. A private feed is access control, not copy protection: a listener with a link can save the audio. You decide who gets a link and are responsible for sharing it lawfully.
• White-label feed domains. On plans that include them, you may point a domain you own or control at our feed host. You confirm you have the right to use the domain, and you can stop at any time by removing the DNS record. We obtain a TLS certificate for it automatically.
• Directories and platforms. Publishing to Apple Podcasts, Spotify, Amazon, iHeart and others is subject to their own rules, which you must follow. They decide whether to list your show.

If you connect a YouTube channel, CastGenX uses the YouTube API Services to upload your episodes and check their processing status. By connecting you agree to the YouTube Terms of Service, and Google's handling of your data is described in the Google Privacy Policy. You can disconnect in CastGenX at any time, which revokes our access, or remove it in your Google security settings. How we handle YouTube data is in the privacy policy.

Use of the CastGenX API and API keys is also governed by the API terms.

You must follow the acceptable use policy. In short, do not use CastGenX to break the law, infringe others' rights, deceive listeners about who is speaking, harass or exploit anyone, spread spam or malware, or get around limits and security. We may remove content or suspend features that break these rules. Where we can, we tell you why first.

We respond to copyright notices under our copyright and DMCA policy, which explains how to send a notice or counter-notice. Send notices to support@castgenx.com. We close the accounts of repeat infringers.

CastGenX relies on third-party providers for sign-in, AI models, payments, email, analytics and error reporting. Their services may change or be unavailable, and we are not responsible for their acts.

You can add your own keys for supported providers in Settings. Calls made with your key are billed to your account with that provider, cost 0 CastGenX credits, and are governed by your agreement with that provider. We store your keys encrypted and use them only to run the actions you start. You are responsible for your key's usage limits and charges.

The service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not promise the service will be uninterrupted or error-free, or that AI output will be accurate. Keep your own copies of anything important.

If you are a consumer in the EU, the UK or elsewhere with statutory rights (for example that digital services match their description), those rights are not affected by these terms.

To the extent the law allows, CastGenX is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim about the service is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.

If you use CastGenX for a business, you will defend and compensate us for claims by third parties arising from your content or from your breach of these terms or the acceptable use policy. This section does not apply to consumers.

You can stop using CastGenX and delete your account at any time in Settings → Profile. We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. Where we can, we give notice and a chance to export your data first. Sections 7 (as to published content), 18, 19, 20 and 23 survive termination.

We may update these terms. For material changes we give at least 14 days' notice by email or in the app before they take effect. If you keep using the service after that, the new terms apply; if you do not agree, you can cancel before they take effect.

These terms are governed by the laws of [OWNER: governing-law jurisdiction — to be confirmed by counsel], and disputes go to the courts of [OWNER: governing-law jurisdiction — to be confirmed by counsel], except where consumer protection law gives you the right to rely on the law of, and bring a claim in, the place where you live.

Questions about these terms: support@castgenx.com. A person replies within 24 hours for billing problems or lost work.