Refund and cancellation policy

• Cancel any time in Settings → Plan & billing, in a few clicks and with no retention step. Add-ons are cancelled the same way.
• We email you 7 days and 1 day before each renewal (and before a free trial turns into a paid plan, if you have one), with a link to cancel.
• Cancelling stops the next renewal. You keep your plan, and the credits of the current period, until the end of the period you have paid for. Then the account moves to the Free plan (or to your lifetime tier, if you have one). Nothing is deleted when you downgrade, but the lower plan's limits apply to new work.
• Downgrades take effect at the end of the billing period. Upgrades take effect at once; Stripe shows any prorated charge before you confirm.

Subscription fees are paid in advance and, apart from the cases below, are not refunded for partial periods or unused credits.

• Forgot to cancel a yearly plan? If you write to us within 14 days of a yearly renewal and have not used credits from the new period, we refund the renewal in full. [OWNER: confirm this goodwill window]
• Our fault. If a serious outage or defect on our side stops you using a paid feature, we extend your plan or refund the affected period.
• EU and UK consumers. You have a legal right to withdraw from a new subscription within 14 days of buying it. Because the service starts straight away at your request, if you withdraw we refund what you paid minus a proportionate amount for the time the plan was active and the credits you used.

• Top-up packs never expire.
• A pack is non-refundable once any of its credits are used. An entirely unused pack can be refunded if you ask within 14 days of buying it. [OWNER: confirm]
• Credits have no cash value and cannot be transferred, sold or exchanged for money.

If a voice, music, sound-effect, cover-art or audiogram render comes out broken, use the refund button next to it within 30 days and the credits go straight back to your balance (up to 5 refunds and 25 credits a calendar month; refunded credits last 12 months). For anything bigger, write to us.

• Lifetime codes are sold and refunded by AppSumo. You can ask AppSumo for a refund within its 60-day window from purchase; we cannot refund AppSumo purchases ourselves.
• When AppSumo refunds a code, we revoke it. The account drops to the limits of its remaining codes, or to its paid plan or the Free plan. Your shows and episodes are kept, and any referral credit tied to the code is reversed.
• Credit packs bought with the lifetime +25% bonus follow section 3.

See the lifetime deal terms.

If something is wrong with a charge, please contact us first: we can usually fix it faster than your bank. If you open a chargeback, we may pause the account's paid features while the dispute is open. If the dispute is decided in your favour, the account moves to the Free plan; if it is decided in ours, paid access is restored. Repeated or abusive chargebacks may lead to the account being closed.

Charges from providers for calls made with your own API keys are between you and that provider; we cannot refund them.

Email support@castgenx.com from your account email with the invoice or date of the charge. A person replies within 24 hours for billing problems or lost work. Approved refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 business days.