Acceptable use policy

Do not use CastGenX to create, host or publish content that:

• is illegal where you or your listeners are;
• sexualises or exploits minors in any way (we report it to the authorities);
• threatens, harasses, bullies or doxxes anyone, or incites violence or self-harm;
• attacks people for who they are, such as their race, ethnicity, religion, disability, sex, gender identity or sexual orientation;
• promotes terrorism or violent extremism, or gives real help with weapons capable of mass harm;
• is sexually explicit without the consent of everyone in it;
• is defamatory, or reveals someone's private information.

• Do not impersonate a real person, or make content a reasonable listener would take as a real person's voice or words when it is not.
• Do not clone, imitate or prompt for anyone's voice but your own. Do not try to pass someone else's recording through the voice consent check.
• Do not remove or hide the AI markers in episodes (the AI introductions, metadata tags and feed disclosure), or tell listeners that AI voices are human.
• Do not make fake endorsements, or have AI voices read first-person testimonials or ads as if they were real customers.
• Do not run scams, phishing or fraud, or spread disinformation meant to deceive voters or cause public harm (for example fake news bulletins, fake emergency alerts or election falsehoods).

The AI policy has more on AI disclosure.

• Do not upload or publish music, audio, images or text you do not have the rights to. See the copyright policy.
• Do not record or publish people without the permission the law requires. Respect what a guest agreed to in the guest release, including removing a recording they ask you to remove before publication.
• Do not use trademarks or brands in a way that suggests a connection that does not exist.

• Do not use guest invitations, reminders or other emails sent through CastGenX for unsolicited bulk messages.
• Do not use smart links to send people to malware, phishing or deceptive pages.

• Do not get around plan limits, credits, quotas or rate limits, for example with multiple free accounts, shared lifetime codes or automated sign-ups.
• Do not probe, scan or test our systems for weaknesses except under our security policy, and do not access accounts or data that are not yours.
• Do not overload the service, interfere with other users, or upload malware.
• Do not scrape the service, or copy or reverse-engineer it to build a competing product.
• Do not resell or sublicense access to CastGenX, or share an account between people, without our written permission. Use team seats instead.
• Do not use CastGenX output to train or improve other AI models where the provider that generated it forbids this.

CastGenX runs on models from the providers on the subprocessors page. You must also follow their usage policies, which forbid similar things to this policy. Content that a provider refuses may simply fail to generate.

We do not watch your work, but our automated checks review script and metadata text for safety, and we act on reports. Depending on how serious a breach is, we may refuse to generate something, remove or unpublish content, disable a feed, smart link or API key, suspend features, or close the account. Where we can, we tell you what we did and why, and give you a chance to fix it first. We report illegal content to the authorities where the law requires it.

If you think we got it wrong, reply to our message or write to support@castgenx.com and a person will review it.

To report content made or hosted with CastGenX, email support@castgenx.com with a link to the episode, feed or smart link and what is wrong. For copyright, follow the copyright policy; for security issues, the security page.

Urgent: if someone is in immediate danger, contact the local emergency services first.